At Optik Kustin, we strive to deliver your orders as quickly and efficiently as possible.

1. Shipping Options & Delivery Time

• Standard Shipping: Estimated delivery within 3-7 business days.
• Express Shipping: Estimated delivery within 1-3 business days.
• Delivery times may vary based on location and courier availability.

2. Shipping Costs

• Free shipping is available for orders above Rp. 500.000,-.
• Standard and express shipping costs will be calculated at checkout.

3. Order Processing Time

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.

4. Tracking Your Order

• Once your order is shipped, you will receive a tracking number via email.
• You can track your package using the provided link from our courier partners.

5. Shipping Restrictions

• We currently only ship within Indonesia.
• We do not deliver to PO Boxes.

6. Delays & Issues

• While we aim for timely deliveries, delays due to unforeseen circumstances (e.g., weather, customs, courier delays) may occur.
• If your order has not arrived within the estimated time, please contact our customer support.

7. Contact Us

For any shipping-related inquiries, please contact us at: 📧 Email: [email protected] 📍 Address: Jl. Sirojudin No. 37, Undip Tembalang, Kota Semarang 📞 Phone: +62816979090

By placing an order on our website, you agree to the terms of this Shipping Information.