At Optik Kustin, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 14-day return and refund policy.

Conditions for Refund:

• The item must be unused and in its original condition with packaging intact.
• Refund requests must be submitted within 14 from the purchase date.
• Proof of purchase (receipt or order confirmation) is required.
• Custom-made or prescription lenses are non-refundable unless there is a defect or manufacturing error.

Refund Process:

1. Contact our customer support at [email protected] or +62816979090 to initiate a return.
2. Ship the product back to our return address at your own expense (unless the return is due to a defect or error on our part).
3. Once we receive and inspect the returned item, we will process the refund within 14.
4. Refunds will be issued via the original payment method.

Contact Us

If you have any questions about this Refund Policy, please contact us at: 📧 Email: [email protected] 📍 Address: Jl. Sirojudin No. 37, Undip Tembalang, Kota Semarang 📞 Phone: +62816979090

By making a purchase on our website, you agree to the terms of this Refund Policy.